.inbox-layout{display:grid;grid-template-columns:260px minmax(0,1fr);min-height:calc(100vh - 70px)}.inbox-folders{background:#fbfcfb;border-right:1px solid var(--line);padding:28px 16px}.folder-heading{margin:0 10px 14px;color:#7a8881;font-size:11px;font-weight:750;letter-spacing:1px;text-transform:uppercase}.folder-link{display:flex;align-items:center;gap:10px;padding:11px 10px;margin:3px 0;border-radius:8px;color:#46534d;text-decoration:none;font-size:13px}.folder-link:hover,.folder-link.active{background:var(--green-soft);color:var(--green-dark)}.folder-link>span{display:grid;gap:2px;min-width:0;flex:1}.folder-link>span:first-child{display:block;flex:0}.folder-link img{width:22px;height:22px}.folder-link strong{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.folder-link small{color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.folder-link em{font-style:normal;font-size:11px;background:#fff;padding:2px 7px;border-radius:10px}.folder-empty{margin:20px 10px;color:var(--muted);font-size:12px;line-height:1.5}.ticket-queue{background:#fff;padding:34px 36px}.queue-header{display:grid;grid-template-columns:minmax(220px,1fr) auto auto;align-items:end;gap:24px;padding-bottom:23px}.queue-header h1{margin:0;color:var(--green-dark);font-size:26px}.queue-title{min-width:0}.queue-total{display:grid;grid-template-columns:auto auto;align-items:baseline;column-gap:7px;padding:10px 16px;border:1px solid #dce8e1;border-radius:12px;background:#f7fbf8;color:var(--green-dark)}.queue-total strong{font-size:24px;line-height:1}.queue-total>span{font-size:12px;font-weight:750}.queue-total small{grid-column:1/-1;margin-top:5px;color:var(--muted);font-size:9px}.queue-filter{display:flex;gap:8px}.queue-filter select{height:38px;border:1px solid #c7d1cc;border-radius:8px;background:#fff;padding:0 34px 0 11px;color:var(--text)}.queue-columns,.ticket-row{display:grid;grid-template-columns:minmax(300px,1.6fr) minmax(190px,.8fr) 140px 105px;gap:20px}.queue-columns{padding:10px 14px;color:#87938d;font-size:10px;font-weight:750;text-transform:uppercase;letter-spacing:.6px;border-bottom:1px solid var(--line)}.ticket-row{align-items:center;padding:15px 14px;color:var(--text);text-decoration:none;border-bottom:1px solid #edf1ef;transition:background .15s}.ticket-row:hover{background:#f5faf7}.ticket-row>span,.ticket-row time{display:grid;gap:4px;min-width:0}.ticket-row strong{font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-row small,.ticket-row em,.ticket-row time{color:var(--muted);font-size:10px;font-style:normal}.ticket-main>small{color:var(--green)}.status-badge{display:inline-flex;width:max-content;border-radius:20px;padding:5px 9px;font-size:10px;font-style:normal;font-weight:750}.status-badge.new{background:#e7f6ee;color:#087443}.status-badge.open{background:#fff2d8;color:#956000}.status-badge.pending{background:#f1ebff;color:#6842a8}.status-badge.resolved,.status-badge.closed{background:#eef1ef;color:#59665f}.queue-empty{text-align:center;padding:100px 20px;color:var(--muted)}.queue-empty>span{display:grid;place-items:center;margin:auto;width:44px;height:44px;border-radius:50%;background:var(--green-soft);color:var(--green);font-size:21px}.queue-empty h2{color:var(--green-dark);margin:17px 0 7px}.queue-empty p{font-size:13px}.queue-empty a{display:inline-block;margin-top:10px;color:var(--green);font-weight:700;font-size:12px}.queue-pagination{display:flex;align-items:center;justify-content:space-between;gap:18px;padding:22px 4px 4px;color:var(--muted);font-size:11px}.queue-pagination>div{display:flex;align-items:center;gap:5px}.queue-pagination a{display:grid;place-items:center;min-width:34px;height:34px;padding:0 10px;border:1px solid #d7e0dc;border-radius:8px;color:#425049;text-decoration:none;font-weight:700;background:#fff}.queue-pagination a:hover{border-color:#8eb9a0;background:#f3faf6;color:var(--green-dark)}.queue-pagination .page-number.active{border-color:var(--green);background:var(--green);color:#fff}.queue-pagination .disabled{pointer-events:none;opacity:.4}.ticket-workspace{display:grid;grid-template-columns:300px minmax(0,1fr);min-height:calc(100vh - 70px);background:#f7f9f8}.ticket-context{background:#fff;border-right:1px solid var(--line);padding:30px 26px}.back-link{display:inline-block;color:var(--green);text-decoration:none;font-size:12px;margin-bottom:30px}.ticket-context h1{font-size:20px;line-height:1.3;color:var(--green-dark);margin:0 0 26px}.ticket-context dl{margin:0}.ticket-context dl>div{border-top:1px solid #edf1ef;padding:14px 0}.ticket-context dt{font-size:10px;color:var(--muted);text-transform:uppercase;font-weight:750;margin-bottom:6px}.ticket-context dd{margin:0;font-size:12px;display:grid;gap:3px}.ticket-context dd small{color:var(--muted)}.conversation-pane{padding:30px 40px;max-width:1000px;width:100%;margin:0 auto}.conversation-pane>header{display:flex;justify-content:space-between;align-items:flex-end;margin-bottom:25px}.conversation-pane>header h2{margin:0;color:var(--green-dark);font-size:22px}.conversation-pane>header span{color:var(--muted);font-size:10px}.message-timeline{display:grid;gap:15px}.message-card{display:flex;gap:12px}.message-avatar{flex:0 0 34px;height:34px;border-radius:50%;display:grid;place-items:center;background:#dfe8e3;color:var(--green-dark);font-weight:750;text-transform:uppercase}.message-card.outbound .message-avatar{background:var(--green);color:#fff}.message-content{flex:1;background:#fff;border:1px solid var(--line);border-radius:12px;padding:18px 20px}.message-card.outbound .message-content{border-left:3px solid var(--green)}.message-content>header{display:flex;justify-content:space-between;margin-bottom:14px}.message-content>header>div{display:grid;gap:3px}.message-content strong{font-size:13px}.message-content small,.message-content time{font-size:10px;color:var(--muted)}.message-body{white-space:pre-wrap;font-size:13px;line-height:1.65;color:#35423c}.attachment-indicator{display:inline-block;margin-top:15px;border:1px solid var(--line);border-radius:7px;padding:7px 9px;color:var(--muted);font-size:10px}.reply-coming{display:flex;align-items:center;gap:12px;background:#eef8f2;border:1px dashed #9bc9ae;border-radius:11px;padding:17px;margin:24px 0 40px;color:var(--green-dark)}.reply-coming>span{font-size:21px}.reply-coming>div{display:grid;gap:3px}.reply-coming small{color:var(--muted)}@media(max-width:1100px){.queue-header{grid-template-columns:1fr auto}.queue-filter{grid-column:1/-1}.queue-columns,.ticket-row{grid-template-columns:minmax(260px,1.5fr) minmax(160px,.8fr) 120px}.queue-columns span:last-child,.ticket-row time{display:none}}@media(max-width:800px){.inbox-layout,.ticket-workspace{grid-template-columns:1fr}.inbox-folders{display:none}.ticket-queue,.conversation-pane{padding:24px 18px}.queue-header{grid-template-columns:1fr}.queue-total,.queue-filter{grid-column:auto}.queue-filter{flex-wrap:wrap}.queue-columns{display:none}.ticket-row{grid-template-columns:1fr}.ticket-row .requester,.ticket-row>span:nth-child(3){display:none}.queue-pagination{align-items:flex-start;flex-direction:column}.queue-pagination>div{width:100%;overflow-x:auto}.queue-pagination .page-number{display:none}}